Privacy Policy
Last updated: June 20, 20251. Introduction
This Privacy Policy explains how Downscanner ("we", "our", "the website") collects, uses, stores, and protects your information when you use our community-driven platform for reporting and monitoring the status of online services. By accessing or using our website, you agree to the terms described in this policy.
2. Information We Collect
We collect the following information:
- IP Address: Your IP address is collected for security purposes and to prevent abuse of our service.
- Vote Data: When you report an issue, we store your vote along with the reason you selected.
- Timestamp: We record when your vote was submitted to track the timing of issues.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Status Tracking: To monitor and display the current status of various online services based on user reports.
- Analytics: To analyze trends and patterns in service outages and issues.
- Security: To prevent abuse and ensure the integrity of our voting system.
- Map Visualization: To show the geographic distribution of user reports on an interactive map, helping users understand if issues are localized or widespread.
4. Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Analytics: To understand how users interact with our site and to improve our services. We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data.
- Advertising: We may display ads or ad placeholders. If third-party ads are enabled in the future, those providers may set their own cookies (see their privacy policies for details).
- Essential Features: To enable core site functionality.
You can control cookies through your browser settings. Disabling cookies may affect your experience on the site.
5. Third-Party Services
We use the following third-party services to enhance our website functionality:
- Cloudflare: Content delivery network (CDN) and security services that help improve website performance, security, and reliability. Cloudflare may collect certain technical information including IP addresses, browser information, and request data to provide these services.
- Chart.js: Data visualization library for displaying statistics and charts about service status and user reports.
- Google Analytics: Website analytics to understand user behavior and improve our services (requires your consent).
- Google Ads: Advertising services that may display relevant ads on our website. These services may use cookies and tracking technologies to deliver personalized advertisements (requires your consent).
These third-party services have their own privacy policies. We recommend reviewing their policies for more information about how they handle your data.
6. Data Sharing and Disclosure
- We do not sell, rent, or trade your personal information to third parties.
- Aggregated, non-identifiable data may be displayed publicly or shared for research/statistical purposes.
- We may share information with service providers who assist us in operating the website (e.g., analytics, hosting), subject to confidentiality agreements.
- We may disclose information if required by law or to protect our rights, users, or the public.
7. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no online service can guarantee absolute security.
8. Data Retention
We retain technical and usage data as long as necessary for the purposes described in this policy. Individual user reports (votes) are automatically deleted after 24 hours to ensure that only recent data is displayed and to protect user privacy. Aggregated statistical data, which is not personally identifiable, may be retained for longer periods for historical analysis.
9. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for removal.
10. International Users
Our website is accessible worldwide. By using our service, you consent to the transfer and processing of your information in accordance with this policy, including in countries outside your own.
11. Your Rights
- You have the right to access, correct, or request deletion of your personal data.
- You may object to or restrict certain processing activities.
- To exercise your rights, contact us through our website or social media channels.
12. General Data Protection Regulation (GDPR) Rights
If you are located in the European Union (EU), European Economic Area (EEA), or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR):
- Right of Access: You have the right to obtain confirmation of whether we process your personal data and, where we do, access to the personal data and information about the processing.
- Right to Rectification: You have the right to have inaccurate personal data rectified and incomplete personal data completed.
- Right to Erasure (Right to be Forgotten): You have the right to have your personal data erased in specific circumstances.
- Right to Restrict Processing: You have the right to restrict the processing of your personal data in specific circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data in specific circumstances.
- Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in the EU/EEA.
To exercise your GDPR rights, please contact us through our website or social media channels. We will respond to your request within one month (30 days) of receipt. We may extend this period by two further months where necessary, taking into account the complexity and number of requests.
13. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Legitimate Interest: Processing is necessary for our legitimate interests in providing and improving our services, ensuring security, and preventing fraud.
- Consent: Where you have given clear consent for specific processing activities.
- Contract Performance: Processing is necessary for the performance of our service to you.
- Legal Obligation: Processing is necessary for compliance with legal obligations.
14. International Data Transfers (GDPR)
Your personal data may be transferred to and processed in countries outside the EU/EEA. We ensure that such transfers comply with GDPR requirements through:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Other appropriate safeguards as required by GDPR
15. Data Protection Officer (GDPR)
For GDPR-related inquiries, you may contact us through our website or social media channels. While we do not have a dedicated Data Protection Officer, we are committed to ensuring GDPR compliance and will respond to all data protection inquiries.
16. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell about you.
- Right to Delete: You have the right to request deletion of your personal information that we have collected from you.
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Data Portability: You have the right to receive your personal information in a portable format.
To exercise your CCPA rights, please contact us through our website or social media channels. We will respond to your request within 45 days. We may need to verify your identity before processing your request.
17. California Privacy Rights Act (CPRA)
Under the California Privacy Rights Act (CPRA), California residents have additional rights:
- Right to Correction: You have the right to request correction of inaccurate personal information.
- Right to Limit Use and Disclosure: You have the right to limit the use and disclosure of sensitive personal information.
- Right to Know About Automated Decision-Making: You have the right to know about automated decision-making processes and their outcomes.
18. Nevada Privacy Law
Nevada residents have the right to opt-out of the sale of their personal information. We do not sell your personal information. If you are a Nevada resident and would like to make such a request, please contact us through our website or social media channels.
19. Virginia Consumer Data Protection Act (VCDPA)
If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act:
- Right to confirm whether we process your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to delete your personal data
- Right to obtain a copy of your personal data
- Right to opt-out of targeted advertising, sale of personal data, or profiling
20. Colorado Privacy Act (CPA)
Colorado residents have rights under the Colorado Privacy Act:
- Right to opt-out of targeted advertising, sale of personal data, or profiling
- Right to access, correct, or delete personal data
- Right to data portability
- Right to appeal our response to your request
21. Utah Consumer Privacy Act (UCPA)
Utah residents have rights under the Utah Consumer Privacy Act:
- Right to confirm whether we process your personal data
- Right to access your personal data
- Right to delete your personal data
- Right to data portability
- Right to opt-out of targeted advertising or sale of personal data
22. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.